Faq

Q?What type of accommodations will I receive with this trip?
A.

All certificates provide the best possible room available upon booking. The more notice you give the better chance you have at upgraded accommodations. At the very least will be a standard room.

Q?Can I upgrade my accommodations?
A.

Yes. Let your agent know you are interested in upgrading and they will provide a variety of options. If you have not mailed in your certificate yet, you can indicate your upgrade requests at that time

Q?What is my cost to upgrade?
A.

All options vary in cost and are dependant on availability. Your agent will be able to provide all the details.

Q?Can I change my offer to something else?
A.

Once your agent has received your request and contacts you, let them know you are interested in another offer and they will see what is available.

Q?My guest is handicapped. Can we get an accessible room or cabin?
A.

This is a question we hear all the time and the answer is, yes. All the hotels we work with and Carnival Cruise lines do a wonderful job of catering to someone that needs additional assistance. Let your agent know that you require handicap access and they will arrange for your special needs.

Q?Is transfer included from the airport to our hotel?
A.

No. Please let your agent know you need a transfer or a rental car and they can assist you.

Q?Can I extend my airfare to come back at a later date? I plan on getting my own accommodations.
A.

Yes. Let your agent know what your plans are and they will give you a price on your airfare

Q?Why can’t you just tell me what dates are available, so I can pick one?
A.

Promotional travel is fulfilled based on requests and what is available at the time of request. From time to time, and considered the exception not the rule, we are given certain dates that are available which we book right away.

Why was I charged?

Have a question about a debit on your bank statement?



So, why was I charged?

You, or one of your family members has signed up for a promotional vacation package. Typically our customers have registered by sending something in through the mail, and have made payment over the phone. It is possible you may be seeing more than 1 charge depending on the packages that have been registered.

Doesn't sound familiar...

If after visiting our website you are still unclear about the transaction. Please give us a call at customer service between the hours of 9:30am and 4:30pm PST at 1 888 528 8567. We will be happy to answer any questions you may have. We pride ourselves on satisfying our customers concerns in a timely fashion.

I want to cancel...

No problem. Please give us a call at customer service at 1 888 528 8567 between 9:30 am and 4:30 pm PST. We would be happy to take care of any issue you may have with any of the products and services that we promote. If our products do not live up to your expectations we would gladly work with you to make sure you are satisfied.